Mystery Guest

Our Mystery Guest service consists in carrying out an evaluation of the facilities, the attention of employees and the service provided in your business unit, through the visit of qualified personnel who pretend to be a common customer.

The evaluation and analysis of the results are designed under world-class service standards for accommodation establishments and restaurants. 

You will receive a detailed and analytical report with compliance graphs and improvement findings on the areas of greatest impact on customer satisfaction and how it affects the positioning of your business in the market offer.

What do we evaluate?

  • Telephone and online booking.
  • Arrival Service.
  • Reception and Guest Services.
  • Room and Public Areas.
  • Restaurants, Bars and Room Service.
  • Spa and Additional Services.
  • Departure Service.

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